Friday, August 20, 2010

When to Write Effective Complaints

Disclaimer: The views and opinions stated in this podcast are just that, one person’s views and opinions shared freely on the internet while exercising the freedom of speech guaranteed in the United States Constitution. 

In this week's podcast, entitled "When to Write Effective Complaints", I talk about the importance of writing with a "cool head".  Writing when you’re angry isn’t a good idea. I find, it’s best to jot down major points of how you feel when you’re angry to jog your memory for later, then wait 24 hours from the time of your injustice is a "cool down period".

When you return, try to view the situation as third-party or "outsider" would, then script a narrative in your letter that concisely conveys your message and shows what your expectations were, and exactly where the company failed to meet them.

Here are some tips that can help you cool down when you’re really steamed:
  1. Take a Walk.
  2. Have a Cold Shower.
  3. Meditate.
  4. Get a Good Night's Sleep.
  5. Take Deep Breaths.
  6. Listen To Music.
  7. Whatever it Takes for you to Temporarily "De-stress".

The goal of the website and this blog is to be a resource for people seeking complaint resolution, thus you are invited to join in and become active in the community:
  1. Visit and send a message through the Contact Us page,
  2. Continue to visit this blog,, and comment on our blog posts and subscribe to our RSS feed,
  3. Become a Fan on Facebook at the Effective Complaints Fan Page,
  4. Follow us on Twitter (@complaint_help), or
  5. Give us a Call on our Google Voice line at 920-543-HELP (4357).
How we can help?

If the player above isn't displaying, or working properly, you can also download the podcast from iTunes for free!


Anonymous said...

I agree, I had a bad experience for mother's day, from a Dairy Queen,I was so upset when I wrote the complaint, that nothing ever came out of it, I never heard back! Lesson learned there! I then had an issue that I took care of more properly and although I was wanting money compensation that hasn't always been my goal, my last complaint just yesterday was all about proper customer service. You want to feel appreciated and welcomed, it was for a birthday and although I don't want to give specific company names on the last two talking points, "better head is truly better said"

Post a Comment