Friday, August 6, 2010

How To Write Effective Complaints

Disclaimer: The views and opinions stated in this podcast are just that, one person’s views and opinions shared freely on the internet while exercising the freedom of speech guaranteed in the United States Constitution. 

In this week's podcast, entitled "How To Write Effective Complaints", I detail the 10 Key Steps for Writing an Effective Complaint Letter:
  1. Be Business-like: Type your letter on your own stationery using your own personal letterhead. It’s very easy to create your own stationery using a program like Microsoft Word, or Open Office 3.
  2. Include contact information and the date on each page.
  3. Address your letter to a real person, and CC (carbon copy) key people: To Whom It May Concern" generally concerns no one.  Visit the page, and find a video tutorial of how to find CEOs and key executives at major companies in the U.S.
  4. Start with a good lead-in story.
  5. Clearly state the problem.
  6. Back up your facts with documentation whenever possible: But remember to only send copies and never your original files or paperwork.
  7. Ask for what you want (Be reasonable).
  8. Set a deadline for response (Again be reasonable).
  9. Watch your tone (Be friendly, but firm).
  10. Be sure to follow up if your deadline for a response has passed. Follow-through is key.  This can often be the difference between a complaint letter and an effective complaint letter.
The goal of the website and this blog is to be a resource for people seeking complaint resolution, thus you are invited to join in and become active in the community:

  1. Visit and send a message through the Contact Us page,
  2. Continue to visit this blog,, and comment on our blog posts and subscribe to our RSS feed,
  3. Become a Fan on Facebook at the Effective Complaints Fan Page,
  4. Follow us on Twitter (@complaint_help), or
  5. Give us a Call on our Google Voice line at 920-543-HELP (4357).

    How we can help?

    If the player above isn't displaying, or working properly, you can also download the podcast from iTunes for free!


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