Disclaimer: The views and opinions stated in this podcast are just that, one person’s views and opinions shared freely on the internet while exercising the freedom of speech guaranteed in the United States Constitution.
In this week's podcast, entitled "Who To Write Your Effective Complaints To", I talk about the importance of addressing your effective complaint letter to the right person.
A written complaint can end up going nowhere if it’s not address to the right person. And while there are times when it's best to "follow the chain of command" up from the front-line manager all the way to the CEO, there are also times when the best course of action is to find the head people in charge.
How do you determine who that person is? It can be tricky, but with a little investment of time, you can figure it out. For instance, if you're looking for a person within the federal government, start at USA.gov, where you can find Government Agencies and the names and titles of people who work there.
If you're looking for a major corporation, check their company's website, and look for "About Us" or "Contact Information" or the "Investor Relations" page, which is sure to have the names and titles of higher-level executives with the company, as well as the corporate headquarters.
For smaller companies that don't have a web presence, you can try calling them directly and asking for the name of the person who would be responsible for handling your issue. Chances are good that perhaps someone on the phone can help you get your issue resolved, and if not, then they can definitely give you the name and contact information of the person who can.
Wikipedia is also a great place to find the names of top corporate leadership within larger firms, and though every grievance probably shouldn't be brought to the attention of the CEO of the company, if you feel its important enough, and you've tried other avenues but can't get satisfaction, then we’ve uploaded a brief tutorial on Youtube that shows a few ways to locate a corporate CEO:
The goal of the EffectiveComplaints.com website and this blog is to be a resource for people seeking complaint resolution, thus you are invited to join in and become active in the community:
- Visit EffectiveComplaints.com and send a message through the Contact Us page,
- Continue to visit this blog, blog.EffectiveComplaints.com, and comment on our blog posts and subscribe to our RSS feed,
- Become a Fan on Facebook at the Effective Complaints Fan Page,
- Follow us on Twitter (@complaint_help), or
- Give us a Call on our Google Voice line at 920-543-HELP (4357).
How we can help?
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